Managed Services

Zentrum Managed services provides the assurance that your mission critical systems are constantly monitored and managed to achieve targeted performance, stability, reliability and availability 24 hours a day 7 days a week. Zentrum Managed Services is “Your DBA” to service your database and application requests promptly, securely and precisely Managed Services is the best plan for customers who:

Have mission-critical, multiple, complex 24×7 application database environments

Require a quick DBA response during business hours or a 30 minute DBA response during non-business hours to any issue involving mission critical systems

Need direct access to the Remote Services DBA/support Staff of BIAS

Have service level contracts with their customers guaranteeing response or product delivery

IT organizations rated by the uptime capacity

The core business relies on the database systems being supported and has a direct revenue impact potential